Shipping policy

At Within & Co., every piece is made specifically for you. Because each order is individually prepared, programmed, tested, and quality-checked before dispatch, our processing times are slightly longer than standard ready-to-ship jewellery.

We take great care to ensure that every order reaches you in excellent condition.

Order Processing

All orders are custom-made and typically require 4–6 business days for production before dispatch.

During this time, we:

Program and test your NFC jewellery.
Securely link your digital content.
Test the NFC functionality across multiple compatible devices.
Perform thorough quality inspections.
Carefully package your order to ensure safe transit.

Every piece is individually inspected and tested before it leaves our studio.

Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping & Delivery

Once your order has been dispatched, delivery typically takes 1–3 business days, depending on your location.

You'll receive a shipping confirmation email with your tracking details as soon as your package is on its way.

Estimated Delivery Time

Production: 4–6 business days
Shipping: 1–3 business days
Total Estimated Delivery: 5–9 business days

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.

Shipping Charges

We offer free shipping across India on all orders. There are no additional shipping charges at checkout unless otherwise stated during a promotional offer or for special delivery requests.

Tracking Your Order

Once your order has been shipped, you'll receive an email containing your tracking number and a tracking link so you can follow your package every step of the way.

Shipping Damage & Refund Policy

Every product undergoes thorough quality checks and is carefully inspected and securely packaged before dispatch.

However, in the unlikely event that your product arrives damaged during transit:

Customers must provide a clear, uninterrupted video showcasing the damaged product as proof.
The video must clearly establish the damage to the product.
Only video evidence will be accepted for shipping damage claims. Photographs alone will not be considered sufficient proof.
Upon verification and approval of the claim, 100% of the product amount will be refunded to the original payment method.

Please contact our support team with the video evidence as soon as you receive the damaged product so we can assist you.

NFC Technology & Device Compatibility

All Within & Co. NFC jewellery is individually programmed and tested across multiple NFC-compatible devices before dispatch to ensure that the technology is functioning correctly.

NFC functionality depends on the hardware, software, settings, and NFC support of the device being used.

Before placing an order, customers are responsible for ensuring that their smartphone or device supports NFC functionality.

While our jewellery is tested before dispatch, we cannot guarantee compatibility with every smartphone model or device configuration. Issues arising from a customer's device lacking NFC support, having NFC disabled, or having device-specific hardware or software limitations will not be considered product defects or grounds for a refund or replacement.

If you're unsure whether your device supports NFC, we recommend checking your device specifications or contacting our support team before purchasing.

https://www.withinandco.store/pages/nfc-compatible-devices